Terms of Service

The agreement between you and Scaleblade Ltd, trading as PLAYERTICK, for renting a game server. Last updated 6 October 2026.

About these terms

PLAYERTICK is a trading name of Scaleblade Ltd, a company registered in England and Wales (company number 13976255) at 7 Bell Yard, London, WC2A 2JR.
By creating an account or buying a service you agree to these terms.
We may update these terms at any time without notice. The current version is always on this page, with the date it last changed.
These terms are governed by the law of England and Wales. Nothing in them affects your statutory rights as a consumer.

Use common sense. If you think something might get you into trouble, it probably will, so please don't do it.
We reserve the right to suspend or terminate any service at any time, with or without a refund.
Use your game server for running a game server, not for anything else (for example, using a Minecraft server as personal file storage).
You must be at least 13 to have a PLAYERTICK account or service. If you are under 18, you need a parent or guardian's consent to open an account and use our services.

Your plan sets your server's memory, CPU and storage. Beyond that we don't set hard limits on bandwidth or player slots, but we do expect fair use.
You must have the creator's permission for everything you host and use. No pirated or nulled films, resources, mods or plugins.
Each service can keep a limited number of backups. Download any others and store them elsewhere; we are not responsible for backups kept outside the panel.
If you consistently use excessive bandwidth we will contact you about it. If usage doesn't come down, we may restrict, suspend or terminate the service.

Our support team will guide you through setting up your service wherever they can.
We are not responsible for configuring your plugins, mods, maps or worlds. We will try to help, but can't guarantee a result.
Do not abuse or threaten our support team. If you do, your account will be blocked and any further tickets closed.

You are responsible for keeping your account secure: use a strong password and don't share your login details.
You can give other people access to your servers to manage files and plugins. Only add people you trust.
A service belongs to the account it is registered to. If a server breaks these terms we will hold the account owner responsible, not any sub-users.
You must not attempt to access, or exploit a flaw to access, any infrastructure or hardware beyond what your service gives you.

A service is activated once payment has been confirmed and received.
Every service is a recurring subscription, charged monthly, quarterly, semi-annually or annually as chosen at purchase, on the anniversary of the service start date.
A service that isn't paid for is terminated 7 days after it expires, and all of its files and data are permanently deleted.
Chargebacks will result in account termination. If you have a problem with a payment, contact us first and we will do our best to help.
We will work with you to put right any duplicate payment or overpayment.

If you're not happy, ask for a refund within 7 days of your first payment for a service.
It covers the first payment only. Renewal payments are non-refundable.
It applies once per product per person (for example, once for Minecraft and once for Rust).
Refund requests must be made through a support ticket.
We may refuse a refund if you have broken these terms, now or in the past.
Opening a dispute with the payment processor voids the promise.

To cancel, mark the service as cancelled in the client area before its renewal date. If you have trouble doing so, contact support before the renewal date and we will cancel it for you.